Support

Help and assistance for The BriefBrief platform

Product Access & Pricing

The BriefBrief offers multiple access levels, from consumer news consumption to enterprise intelligence infrastructure.

Consumer Tiers (Self-Service)

Free Trial – 7-day evaluation with US and world news coverage

Tier 1 ($4.99/month) – Daily briefings, weather, messaging, and crypto tracking

Tier 2 ($9.99/month) – Full archive access, local news discovery, and custom feeds

Consumer tiers are available via credit card on our website and mobile apps.

Intelligence & Enterprise Tiers (Contact Us)

MI Pages and SaaS deployments are not offered via self-service checkout.

These capabilities are designed for analysts, intelligence teams, government agencies, and organizations requiring sovereign deployment or analytical tooling.

MI Console (Tier 3) – Pattern arcs, velocity indicators, narrative tracking, and analytical discovery surfaces

Synthesis Workbench (Tier 4) – Intelligence product creation, evidence freezing, and collaborative analysis

Sovereign SaaS (Tier 5) – Customer-operated infrastructure with full control over feeds, data, and deployment

How MI Pages and SaaS pricing is determined:

Deployment environment (hosted vs. sovereign)
User count and organizational size
Data sovereignty and compliance requirements
Custom feed integration and source configuration
Support level and operational requirements

To discuss MI Pages or SaaS deployment:
Email support@thebriefbrief.news with your organization's requirements.

For more details on platform capabilities, see our Technical Specification.

Using The BriefBrief Mobile Apps

Important: OAuth/Google Sign-In Users

If you created your account using "Sign in with Google" on the website, you'll need to set a password before you can use the mobile apps.

To set a password:

Go to thebriefbrief.news and sign in with Google
Navigate to your profile settings
Create a password for your account
Use that email/password combination in the mobile app

This is a temporary limitation while we implement OAuth support in the mobile apps. We're working to add "Sign in with Google" directly to iOS and Android.

Biometric authentication not working
Ensure biometrics (Face ID/fingerprint) are enabled in your device settings. You can always log in using email and password as a fallback.
App returns to login unexpectedly
This may occur due to session timeout after inactivity. Simply sign in again.
Layout issues after rotating your device
Close and reopen the app. If the problem continues, please send us a screenshot.

Account & Billing

Consumer subscriptions (Tier 1 & Tier 2)
Email us at support@thebriefbrief.news with your account email for help with trials, upgrades, or billing questions.
Enterprise and MI Pages billing
Contact your account representative or email support@thebriefbrief.news.
Password reset
Use the "Forgot password" link on the login screen. If the email does not arrive, check your spam folder.

Account Deletion

To request deletion of your BriefBrief account:

Email support@thebriefbrief.news
Use subject line: "Delete Account"
Include your registered email address

What gets deleted:

Your account credentials and profile information
Your subscription preferences
Your reading history and app activity
Your custom feeds and configuration (Tier 2)

What we retain:

Payment records (required by law for 7 years)
Aggregated, anonymized usage statistics

Account deletion is processed within 30 days of your request.

Note: Enterprise and MI Pages accounts should contact their account representative for data retention and deletion procedures.

Technical Support

For Consumer Users (Free Trial, Tier 1, Tier 2)

Email: support@thebriefbrief.news

Please include:

Your BriefBrief account email
Your device model (if using mobile app)
Your operating system version (iOS/Android/Web)
A brief description of the issue

For MI Pages & SaaS Customers

Enterprise customers should use their designated support channels or contact their account representative for technical assistance.

Privacy & Security

The BriefBrief is designed with privacy in mind. All messaging features use end-to-end encryption and ephemeral delivery.

If you believe there is a security or data issue, please contact us immediately at support@thebriefbrief.news.

For sovereign SaaS deployments, customers maintain full control over their data and infrastructure.

Additional Resources

Technical Specification – Complete platform documentation
MI Pages Overview – Intelligence analysis capabilities
SaaS Platform – Sovereign deployment information
Privacy Policy
Terms of Service